Who We Are
Multi-Pack Solutions operates a website and marketing activities intended to bring awareness of our services to people interested in contract packaging services and information. We act as a data controller as defined by the EU General Data Protection Regulation (“GDPR”), which means we control how and why the personal information you provide to us is used.
What types of personal information we process
Multi-Pack Solutions processes a variety of personal information about our website visitors, customers, and viewers of our online content. We only collect personal information relevant to our marketing and business activities. This personal information can potentially be used to identify individuals. By definition, personal information does not include anonymous or corporate information. The personal data we collect falls into these categories:
Contact Data including address, email address, telephone numbers, company name, and job title. Contact data may include your personal and/or work information of these types.
Identity Data including your first and last name. This may also include your social media user name(s) if you have interacted with us or our marketing partners via social media.
Profile Data including product and service preferences, location, marketing communication preferences, internet usage tracking data such as cookies, IP address, usage of our website, email communications, and notes from telephone conversations with or regarding you.
How we obtain your personal information
We obtain your personal information when you provide it directly either to us (via our website or over the phone), or to our marketing partners who have your consent to share it with us. We also use various software systems to collect some personal information automatically regarding visitors to this website.
Log Files On Our Site. The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.
Other Tracking Technologies. When you visit our site, we may collect your IP address to monitor the regions from which you navigate our sites. We may also use web beacons alone or in conjunction with cookies to compile information about your usage of our site and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular site tied to the web beacon. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our site. We may use web beacons to operate and improve our site and email communications.
Analytics Software Tools. We use Google Analytics on our site to help us analyze the traffic on our site. For more information on Google Analytics’ processing of personal information, please see https://www.google.com/policies/privacy/partners/. By using a browser plugin (found at this link) provided by Google, you can opt out of Google Analytics.
Why we process your personal information, and what we do with it
Multi-Pack Solutions collects and processes your personal information for marketing communication or conducting business with you. Regardless of why we process your personal information, you can revoke consent. If you revoke consent, we will stop processing your personal information.
We try to direct our marketing efforts to people who have expressed interest in our company and services. We also try to focus the content of our marketing communication on the specific services people have shown interest in. We show our respect for your personal information by only sharing information with you we think you will be interested in. We may use your personal information to identify which content and services you may be interested in.
We may also use your personal information to (i) improve our website and services, (ii) to contact you in connection with our site and services, notifications, programs, or offerings you may have registered for, and (iii) to send you updates and promotional materials you may have registered for.
To help us understand your interests, we track your activity on our website. We do this via cookies and other tracking technologies. If you do not consent to such tracking, please do not use our website further. If you wish to contact us without using our website further please call us directly at 864-627-4155 x212.
We may use your personal information to send marketing communications directly to you. We may use your personal email, work email, IP address, or physical address to deliver these communications. These marketing communications may include emails, website ads, pre-roll web videos, and search engine ads. These communications may be delivered directly by us or by third-party marketing partners.
We may use automated decision-making systems to help us customize the topic and types of marketing communications you receive. Your usage of our website, as well as preference and professional interest information you have supplied to us or our marketing partners, act as the input for these automated systems. These decisions only impact these marketing communications. You can customize the topic and frequency of our marketing communication via our preference center.
We may also use your personal information to communicate directly with you in the course of conducting business with you. This communication may occur via telephone, mail, or email. If you revoke consent to use your personal information this may severely impede our ability to do business with you.
Who we share your personal information with
Multi-Pack Solutions only shares your personal information with carefully chosen marketing service providers, and with other partners as required in the regular course of doing business. We do not sell or rent your personal information. We only share your personal information for the reasons explained below.
We share your personal information with marketing service providers who enable us to advertise directly to you, and only for marketing communications for which you have given consent. When we do share your personal information for such marketing purposes, we retain control over how, where, and when your personal information is used.
We also partner with third party companies that help us process your personal data and communicate directly with you. These companies include providers of email and customer relationship management (“CRM”) platforms. In these cases, your personal information remains in our control and is used only for carrying out our business activities.
We may share your personal contact information with suppliers or vendors as required to provide our business services to you.
The legal basis by which we process your personal data
We process your personal data under one of three of the legal bases as defined in the GDPR.
Consent. We may process your personal data to carry out direct marketing activities. Even if we have other legally valid reasons for processing your data, we will only send you marketing communications if you have given consent to us or the marketing partner we are using to communicate with you. To protect your rights, we follow GDPR guidelines regarding consent, meaning your consent must be freely given, specific, informed, and unambiguous. You can give, modify, or revoke your consent at any time by visiting our preferences page.
Performance of a Contract. If you represent or work for a company conducting business with us (or has conducted business with us in the past), we may process your personal data where doing so is necessary for the performance of a contract.
Legitimate Interest. If you communicate, or have communicated, with Multi-Pack Solutions while conducting business, we may process your personal data. We will not use your personal information for marketing communications without your express consent.
Our Site is operated and managed on servers located within the United States. If you choose to use our Site from regions of the world with laws governing data collection and use that differ from U.S. law, then you acknowledge and agree that you are transferring information, including your personal information, outside of those regions to the United States and that, by providing your personal information on the Site, you consent to that transfer.
Your rights under the GDPR
If you live in the European Union or any country which enforces the GDPR, you have the following rights in relation to your own personal information which we may process:
Right to revoke consent. We respect your right to customize or limit the way we use your personal information. If you live in the European Union or the UK this right to revoke consent is granted by the GDPR. You can exercise your right to revoke consent by visiting our preferences page or contacting us directly.
Right to be forgotten. If you live in the European Union or the UK you have the right to be forgotten under the GDPR. You can exercise this right by contacting us directly. If you exercise this right we will delete your personal information from all systems we control. We may direct you to our marketing partners’ data privacy representatives to ensure your personal information is removed from their system as well. We will provide you with written verification that we have deleted your personal information from all systems we control. If you have concerns regarding how we process your personal information, we encourage you to contact us directly.
Right to lodge a complaint. Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning personally identifiable information about you. We encourage you to first contact us directly so we have an opportunity to address your concerns directly before you do so.
Opting-Out of Promotional Emails
You may choose not to receive future promotional or advertising emails from us by selecting an unsubscribe link at the bottom of each email that you receive from us, or by responding to the emails directly and requesting removal if such a link is not available. You may also unsubscribe from these emails at this link. Customers cannot opt out of receiving transactional emails related to their account with us or our services. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any future “Contact Us” requests as well as administrative, maintenance and operational emails.
The security of personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.
Our Site is not intended for children under the age of 18. Accordingly, we do not intend to collect personal information from anyone we know to be under 18 years of age.
How We Respond to Do Not Track Signals
We do not track Site users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party web sites or online services.
Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information about you by us to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us via email or in writing.
Please feel free to contact us with any questions or concerns regarding how we process your personal information. You can contact our Information Privacy Office by mail, email, or phone.
Attn: Information Privacy Office
4611-A Dairy Drive
Greenville, SC 29607